Privacy policy.

Effective Date: January 1, 2024

At DC Face – Facial Plastic Surgery, PLLC ("we", "our", or "us"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal and health information when you visit our website, use our services, or access our patient portal.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, date of birth.

  • Health Information: Medical history, surgical interests, treatment preferences (submitted via online forms).

  • Technical Data: IP address, browser type, device identifiers, and browsing behavior via cookies and tracking technologies (e.g., Google Analytics, Meta Pixel).

  • Patient Portal Information: Login credentials and personal health information (PHI) accessed through our secure portal.

2. How We Use Your Information

We use the information you provide to:

  • Respond to appointment requests or inquiries

  • Deliver personalized care and medical services

  • Manage your access to the patient portal

  • Improve website functionality and user experience

  • Track site traffic and performance (Google Analytics, Meta Pixel)

We do not use your information for email marketing or financial transactions.

3. HIPAA Compliance

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you submit through our forms or patient portal is securely stored and only shared with authorized personnel for treatment, operations, or legal requirements.

4. Data Sharing

We do not sell your personal or medical information. We may share limited data with:

  • Service Providers: For analytics (Google) and social media retargeting (Meta/Facebook)

  • Healthcare Partners: Only when required for your care or legal obligations

  • Authorized Employees: Within our clinic, for patient management and communication

5. Cookies and Tracking Technologies

We use cookies and third-party tools like Google Analytics and Meta Pixel to understand how users interact with our website. This helps us enhance the user experience. You can control cookie settings through your browser.

6. Your Rights

You have the right to:

  • Access and review your personal data or health information

  • Request corrections or updates

  • Revoke consent where applicable

  • Request deletion (subject to medical record retention laws)

To make a request, contact us directly using the information below.

7. Data Security

We take appropriate technical and administrative measures to protect your information, including:

  • SSL encryption on our website

  • Secure data storage

  • Access controls on our patient portal

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted here with the updated date above.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

DC Face – Facial Plastic Surgery, PLLC
2311 M St NW, Suite 503, Washington, DC 20037
📞 202-785-3175
📧 hello@dc-face.com